play12 Privacy Policy

1. Introduction and Scope of This Policy

play12 ("we", "our platform" or "play12.one") cares about the privacy of every user who accesses and uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you register an account, make a deposit, withdraw funds, or use any of the services provided through our website.

This policy applies to all registered players and visitors of play12.one, regardless of how you access it — whether via personal computer, mobile phone, tablet or any other device. By using the play12 website or services, you agree to the terms stated in this Privacy Policy.

2. Information We Collect

In operating the platform responsibly and complying with international licensing requirements, play12 collects several categories of information from users:

2.1 Identity Information

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for international players
• Date of birth — for age verification purposes (players must be 21 years of age or older)
• Gender and nationality

2.2 Contact Information

• An active email address
• A valid Malaysian mobile phone number
• Residential address including postcode and state

2.3 Financial and Transaction Information

• Deposit and withdrawal records including the payment method used
• E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay) for transaction processing purposes
• DuitNow details or bank account numbers for FPX transactions
• Crypto wallet addresses (USDT, BTC, ETH) if used for deposits or withdrawals
• Betting history and overall game records

2.4 Technical Information

• IP address of the device used
• Web browser type and operating system
• Login session data including time and location of access
• Cookie data and device identifiers

3. Purpose of Using Information

play12 uses the information collected solely for legitimate purposes that are necessary to operate the platform safely and responsibly. We will not use your information for purposes beyond the scope stated here without obtaining your consent first.

The main purposes for using information include:

• Identity verification and age verification to comply with international licensing requirements
• Processing deposits and withdrawals securely and accurately
• Prevention of fraud, money laundering and other unlawful activities
• Ongoing maintenance and improvement of platform services
• Providing effective customer support via live chat and email
• Sending promotional information and bonuses — only to players who have agreed to receive them
• Compliance with court orders or lawful requests from competent authorities
• Analysis of gaming behaviour for responsible gambling purposes and detection of at-risk patterns

4. Sharing Information with Third Parties

play12 limits the sharing of personal information with external parties to situations that are genuinely necessary. We do not sell user personal information to any party for marketing or commercial purposes.

Information sharing may occur in the following circumstances:

• Payment Processors: Transaction information that must be shared with payment providers such as the FPX platform, e-wallet gateways and crypto networks to process your deposits and withdrawals.
• Game Software Providers: Game session data required by licensed game providers to ensure games function correctly.
• Legal Compliance Requirements: When required by law, court order or direction from a legitimate regulatory body, we may need to disclose certain information to the relevant authorities.
• Technical Service Providers: Companies that assist us with server hosting, cybersecurity and system maintenance, under strict confidentiality agreements.

All third parties who receive access to play12 user data are required to comply with confidentiality and data security policies that meet our standards.

5. Data Security and Protection

play12 continuously invests in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we apply include:

• SSL/TLS encryption on all pages that involve the transmission of sensitive information
• Two-factor authentication (2FA) available for all user accounts
• Continuous account activity monitoring to detect any suspicious login attempts
• Strict internal access controls — only authorised staff can access user data
• Regular encrypted data backups to prevent information loss
• Security reviews and penetration tests conducted periodically by independent experts

While we take all reasonable steps to protect your data, no system on the internet can be guaranteed one hundred percent free from threats. We encourage players to also take proactive steps such as keeping passwords secure and not sharing login details with anyone.

6. Data Retention and Deletion

play12 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. For inactive accounts, the data retention period is determined according to applicable regulatory compliance and legal requirements.

You have the right to request deletion of your account and personal data. However, some categories of records — particularly financial transaction records — may need to be retained for a certain period to meet legal obligations, even after the account is closed. In such cases, we will inform you of the data that will be retained and the reason for doing so.

7. Your Rights as a User

play12 recognises and respects your rights regarding personal data. As a user of our platform, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we amend any information that is inaccurate or out of date
• Deletion: Request deletion of your personal data, subject to our legal obligations
• Restriction of Processing: Request that we limit how we use your data in certain circumstances
• Objection: Object to the processing of your data for direct marketing purposes at any time
• Data Portability: Receive your personal data in a machine-readable format for transfer to another platform

To exercise any of the above rights, please contact our customer support team, which operates 24 hours a day, 7 days a week, via live chat or email. We will process your request promptly.

8. Cookie Policy

The play12.one website uses cookies and similar tracking technologies to improve functionality and the user experience. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential Cookies: Required for basic website operations such as login session management and security
• Performance Cookies: Collect anonymous data about how visitors use the website to help us make improvements
• Functional Cookies: Remember your preferences such as language and display settings to provide a better experience

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of this website.

9. Children's Privacy and Age Verification

play12 firmly states that our platform is exclusively for individuals who have reached the age of 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

The play12 account registration process requires age verification through a valid identity document. If we find that an account has been registered by an individual who does not meet the age requirement, that account will be suspended immediately and all related data will be deleted.

If you are aware that someone under the age of 21 has registered or is using our platform, please contact us immediately so that appropriate action can be taken.

10. Cross-Border Data Transfers

As an online casino platform operating under international licensing, there is a possibility that user data may be processed or stored on servers located outside Malaysia. In such cases, play12 ensures that such data transfers are carried out with adequate protection in line with accepted international standards.

All third parties that receive data through cross-border transfers are required to comply with data security and confidentiality terms no less stringent than those stated in this policy.

11. Amendments to This Privacy Policy

play12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or other relevant factors. Any material amendments will be communicated to registered users via email or a prominent notice on our website.

The effective date of the latest version of this policy is as shown at the top of this page. Continued use of the play12 platform after that date means you accept the updated terms. We encourage you to review this page from time to time.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our dedicated privacy team is ready to assist.

You can contact us via:

• Live Chat: Available 24 hours a day, 7 days a week directly on the play12.one website in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry with full transparency and within a reasonable time.